Privacy Policy

Last updated: 10 September 2026

Renew Hair Professional respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal information we collect, how we use it, who we may share it with and your rights in relation to your personal information when you use www.renewhair.co.uk or purchase products from us.

1. About Us

Renew Hair Professional
Office 9
2 Brookhill Way
Banbury
OX16 3ED
United Kingdom

Email: info@renewhair.co.uk
Telephone: 01865 315085

For the purposes of data protection law, Renew Hair Professional is responsible for the personal information we collect and use in connection with our website and business.

2. Information We Collect

Depending on how you interact with us, we may collect information including:

• your name;

• billing and delivery address;

• email address;

• telephone number;

• order and purchase information;

• account information if you create an account;

• information you provide when contacting us or completing a form;

• marketing preferences;

• information you provide when submitting a review or other customer content; and

• technical information about your use of our website, such as your IP address, browser type, device information and website activity, where applicable.

We do not normally need to see or store your full payment card details. Payments may be processed securely by third-party payment providers.

Please do not send us sensitive personal information unless we specifically ask you to do so.

3. How We Use Your Information

We may use your personal information to:

• process and fulfil your orders;

• take and process payments;

• arrange delivery;

• manage your account;

• communicate with you about your orders;

• respond to enquiries and provide customer support;

• process returns, refunds and complaints;

• maintain and improve our website and services;

• prevent and detect fraud, misuse and security issues;

• keep appropriate business and financial records;

• send marketing communications where you have provided the required consent or where we are otherwise legally permitted to do so;

• administer promotions, competitions, surveys or other website features where applicable; and

• comply with our legal and regulatory obligations.

We will only use your personal information where we have a lawful basis for doing so.

4. Our Lawful Bases

Depending on the circumstances, we may process your personal information because:

• it is necessary to perform a contract with you, such as processing and delivering an order;

• we are required to comply with a legal obligation;

• it is necessary for our legitimate interests, provided those interests are not overridden by your rights and interests; or

• you have given your consent, where consent is required.

Where we rely on consent, you can withdraw your consent at any time.

5. Marketing

If you choose to subscribe to our marketing communications, we may use your email address to send you information about products, offers, promotions and other marketing from Renew Hair Professional.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.

We will not use your personal information for direct marketing where doing so would breach applicable data protection or electronic marketing laws.

6. Sharing Your Information

We do not sell your personal information.

We may share information with trusted third parties where necessary to operate our business and provide our services. These may include:

• payment service providers;

• delivery and courier companies, such as Royal Mail or UPS;

• Shopify and service providers supporting our website and online store;

• email and marketing service providers, where applicable;

• IT, website, hosting and security providers;

• professional advisers, such as accountants, lawyers or insurers, where necessary; and

• government bodies, regulators, law enforcement or other authorities where we are legally required to do so.

We only share information where there is a legitimate reason to do so and, where required, appropriate contractual and security arrangements are in place.

7. Payments

Payments made through our website may be processed by third-party payment providers.

We do not normally store your full payment card details on our own systems.

Payment providers may process your information in accordance with their own privacy policies and terms.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help the website function, remember preferences, process shopping baskets, maintain security and improve your experience.

Some cookies may be necessary for the website and online shopping service to operate.

Where we use cookies or similar technologies that require your consent, we will provide an appropriate way for you to give or withdraw that consent.

You can also control certain cookies through your browser settings.

Because the cookies and technologies used by a website can change as website features, apps and services are added or updated, we may update this section when necessary.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Payment information is processed using secure payment services and appropriate security measures.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

• fulfil orders and provide customer support;

• maintain appropriate business and financial records;

• meet legal, accounting and tax requirements;

• resolve disputes and enforce agreements; and

• prevent fraud and protect the security of our business.

Different types of information may therefore be kept for different periods.

When information is no longer required, we will securely delete it or anonymise it where appropriate.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under data protection law including the right to:

• request access to the personal information we hold about you;

• ask us to correct inaccurate or incomplete information;

• ask us to delete your personal information where there is no lawful reason for us to continue using it;

• ask us to restrict how we use your information in certain circumstances;

• object to certain processing, including direct marketing;

• request the transfer of certain information to you or another organisation where applicable; and

• withdraw consent where we rely on consent to process your information.

These rights are subject to certain legal conditions and exemptions.

To exercise your rights, please contact us using the details below.

12. Children's Privacy

Our website and products are not specifically directed at children.

We do not knowingly collect personal information from children where we are not legally permitted to do so.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend that you read the privacy policy of any third-party website you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this page, together with the date it was last updated.

15. Complaints

If you have a concern about how we have used your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Information about making a complaint is available through the ICO's website.

16. Contact Us

If you have any questions about this Privacy Policy, your personal information or how we use it, please contact:

Renew Hair Professional
Office 9
2 Brookhill Way
Banbury
OX16 3ED
United Kingdom

Email: info@renewhair.co.uk
Telephone: 01865 315085

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